Online Support

What is technical support?

Online tech support is assistance provided to customers online (over the web). It helps customers solve technical problems or issues that they are experiencing with electronic devices or software.

How do we offer technical support?

Live tech support is delivered through different channels. For instance; email, phone calls, or online tech support chat. In order to provide excellent technical support, we use a ticketing system which is an online tool to lodge a ticket from anywhere and our team gets back to you in no time.

What parts does our technical support software consist of?

Mail

Every ticket raised is properly distributed among our team so that the response time is reduced and the user also gets a confirmation of the ticket raised. Once any update is done on the ticket, it is again notified to the client, to make the work more transparent and user friendly.

Tech support Chat

We provide support over WhatsApp/Facebook/Signal chats too. Once you raise a ticket, to make it more user friendly, we make sure that the client is communicated properly on each stage of time. And clearity of the work is even more necessary at each point in time. To ensure faster service, we do provide chat support over social networks.

Calls

The fastest way out to clear any doubt or query, or to make the issues more clear we interact with clients directly over calls too. This helps us serve the clients in the fastest possible way.

Contact forms

We do have contact forms available where a client can raise an indent and our team will get in touch with the client using the above-mentioned mode to rectify the issues/queries.

Feedback

We provide feedback forms to all our clients to provide their reviews/feedback on the service they received. This makes us in improving the quality of service for each and every client. We take feedback very seriously.

Are you looking for online tech support services?
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Published by

Vikash

Vikash Mishra has over 5+ years of experience in Web Development, Server management, and Networking industries. He has also been an educator on topics such as Web Development, Python, Server technologies. He believes in having fun in your work and enjoying what you do. He is passionate about IT systems, and believes strongly in passing this passion and skillset on to the next generation of IT enthusiast. View all posts by Vikash